Frequently asked questions

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       Choose a product.

The first step in the process is to select a product. Just below the product description, you start the configuration, choosing the desired carrier, printing and any finishing options.


Finally, you choose the delivery time. Once selected, look at the summary at the bottom and click on "Add to basket". Then click on another product in the web shop if you wish to add another product, or click "Continue ordering" to proceed to checkout and payment.


      Confirme your order

When you have chosen all the products you can proceed to finalise the order. New customers do have to register first! On the check-out page you will then get an overview of all the products you are going to order. New customers only need to fill in this information the first time, after which it is carefully saved and stored for future orders. You then choose the desired billing and delivery address and the desired payment method.


After confirmation and payment of the order, you will receive an e-mail from us confirming the order. The order will also appear in your customer area where you can always consult the latest status.


      Uploading files

You can upload your files during the ordering process by simply clicking on the upload icon, using your browser to find the files and then clicking on "upload" files or drag and drop the files into the upload window. If you make sure that the delivery standards are met, your print products can go into production quickly.


We check all files for technical aspects before they go into production. If there is something wrong with the files, you will be called by one of our employees to solve the problem as soon as possible.


Once production is complete, the product is sent to you.


    Do you have any questions?

If you still have questions about the ordering process, do not hesitate to contact our Helpdesk: or by phone on +32 3 760 10 10.



If an order is not yet in production, you can always cancel it free of charge. Attention: if you wish to link a different file to your order, please contact us by telephone, always have your order number ready.


If an order is already in production, we will discuss with you how best to proceed. Naturally we would like to be reimbursed for the costs already incurred, but at the same time we will help constructively to find a suitable solution.


To cancel an order, we ask you to always send an e-mail to, with the order number you wish to cancel in the header of the e-mail.


Most products in our sector are custom-made, and specially made/printed for you according to your design. For that reason, these products (after production of course) are therefore excluded from the right of withdrawal. Specifically, this means that these products do not fall under the standard of "distance selling".



At, you can submit files of the following type:




Our preference is behind (certified) PDF files.



    Brief explanation.

You will always find the templates for the delivery specifications on the product page.



The predetermined delivery times start running on the day of delivery of the graphic files, provided the files were delivered before 09.00 and the files are ready for printing. In the event that changes still have to be made to the files, the delivery time only starts when the files have received a "good for print" approval.


    Useful tips

In order to help you deliver print-ready files, here is a list of useful tips:


Always check your files for content before uploading them. cannot be held responsible for any spelling and/or spelling mistakes, incorrect images, and other content errors. Please use images of at least 300dpi for regular printing, and at least 150dpi for large-format printing. Only in this way can we guarantee beautiful images. The following products qualify for an image of at least 150dpi:


Real estate signs
Roll-up banners
Vinyl stickers


Transparencies can cause problems when printing, always make sure they are flattened when formatting the file to be printed. All files must be formatted in CYMK, so always remember to convert RGB files before loading them.


We always recommend a maximum ink usage of 280% (%C + %M + %Y + %K). If you were to use a higher number of inks, this could result in smudges in the printed matter, or the printed matter not drying (because the carrier can no longer absorb the ink), with the risk of smudges as a result.


Always respect the specified net sizes. Remember that files must be delivered in the correct format to avoid loss of quality when converting to other formats.


Always provide bleed on the supplied files. The supplied gross format must allow for 10 mm bleed on all sides of the file:


gross format = net format + 2 x 10mm bleed
If you work with text in a file, ensure that you always stay 3mm from the edge (of the net format). Text must have a font size of at least 6pt and all fonts must always be enclosed.



To ensure the quality of the printed products, you pay a standard €15.00 (excluding VAT) for your order.



You can reach our Helpdesk every day between 08:30 and 16:30 (Friday until 14:45) on +32 3 760 10 59.
You can also contact us by e-mail at


We will be happy to provide you with additional information about our products and services, technical support or general information about our company. We make every effort to provide you with the appropriate answer within an acceptable period of time, because we are convinced that a satisfied customer is the best advertisement imaginable. has a very wide range of products and services available online. However, it is always possible that you are just looking for that special product or service that is not included in our webshop. No problem ... chances are that - thanks to our network of selected partners - we can still offer it.



The right of withdrawal is excluded for all customised products.



Printed matter is a product manufactured according to the consumer's specifications and therefore has a clear personal character.
For this reason, European legislation on market practices and consumer protection states that the right of withdrawal cannot be exercised.



If Printbirdie exceptionally sells a product that does not fall under one of the exceptions of the law on market practices and consumer protection and in particular, that is not manufactured according to the specifications of the consumer, the consumer does have the possibility to withdraw from the agreement during 14 days without additional costs and without giving any reason.



If the consumer exercises his right of withdrawal, he shall bear at most the costs of the return shipment. If the Consumer has already paid part or all of the purchase price and the purchase-related costs, Printbirdie will refund this amount as soon as possible, but at the latest within 30 days after the return or withdrawal. 



Our offices and workspace are located at the following address:
Walgoedstraat 1
9140 Temse


All correspondence can be sent to this address.


The general phone number to reach us is +32 3 760 10 10.

You can reach us by email at


At the top of each product page, you can always find the TEMPLATES button. Here you will only find the working drawings of the product itself.

You can also go to a list with all the templates of the various products together on working drawings.